Afterpay FAQs

Afterpay FAQs

What is Installments with Afterpay?

Installments with Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest.

How do I use Installments with Afterpay?

Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Installments with Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy!

Please note that all items in your shopping bag must be eligible for Installments with Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.

Where can I use Installments with Afterpay?

Installments with Afterpay can only be applied to purchases made on shaeshoebox.com.

Can I use Installments with Afterpay if I’m an international customer?

Afterpay is only offered to our customers who have a US billing address, US shipping address, a US Visa or Mastercard (credit or debit card), or American Express and a US mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.

How does the payment schedule work?

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.

You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

Where can I find common questions about payments?

Check out the When will my items be delivered if I use Installments with Afterpay?

Afterpay orders are delivered as per our standard shipping time frame after you complete your order online.

What products are not eligible for purchase using Installments with Afterpay?

Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to place two separate orders.

If I return items from my Afterpay order, will I receive a refund?

Online returns from Fashion Nova are refunded via store credit in the form of a Fashion Nova gift card. Refunds issued for returned items do not affect your Afterpay installments. When returning items by mail on a purchase made using Afterpay, you will still need to complete your payments to Afterpay as Fashion Nova processes returns and refunds separately.

If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com.

What if I can’t pay an Afterpay installment?

If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. Click here for complete terms.

What happens if I have a partial refund, and how does that affect my payments?

Afterpay will be notified once your refund is processed. Your payment plan will be automatically adjusted to reflect the new total order value starting with the last payment and working backward. In the case where a refund amount is larger than 25% of the total order, Afterpay will eliminate the fourth installment payment and apply the remaining amount to your earlier payments.

Where can I find out more about Afterpay?

If you would like to know more about Afterpay, visit the Afterpay website for a comprehensive list of FAQsTermsInstallment Agreement as well as Afterpay’s Privacy Policy.

If you have any questions about your Afterpay account, please contact Afterpay directly via a web form found here.

 
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